Terms & Conditions


Welcome to www.tiltstore.in (“Website”) provided by TLV Packaging Solutions Private Limited (“TLV”), a company incorporated under the laws of India and having its registered office at 202, Yolee, 14, Pottery Road, Richards Town, Bangalore - 560005. Any service rendered to you through this Website, including but not limited to information about the products, pictures of the products, terms and conditions, transactions that may be implemented through this Website, purchase of products, delivery of the products and all other services in relation thereto (“Service”) shall be subject to the terms and conditions of use stated in this document along with the terms and conditions contained in the “Privacy Policy” and the “Orders and Returns’ Policy” (“Terms and Conditions”) which shall, collectively, constitute an agreement between you (as the user of this Website) and TLV. By using this Website you agree to be bound by and comply with the Terms and Conditions. If you are not agreeable to any of the Terms and Conditions, please do not use or view this Website. 

User Eligibility

Use of this Website is available only to persons who can form legally binding contracts under applicable law. Registration as provided for on this Website is a mandatory requirement for availing of the Service rendered on this Website.

TLV reserves the right to terminate your membership and refuse to continue providing you with access to this Website if TLV discovers that you are incompetent to contract by virtue of your age or otherwise under applicable law. This Website is not available to persons whose membership has been suspended or terminated by TLV for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the business entity to the Terms and Conditions. Those who choose to access this Website from outside India are responsible for compliance with local laws of their jurisdiction and all applicable laws. TLV shall deliver the product(s) only within the territory of India. 

Account and Registration Obligations

When you register on this Website, you will create a username and a password (“Your Account”). You are solely responsible for any use of the Service with Your Account and operation of Your Account.

“Your Information” is defined as any information you provide to us in the registration or buying process, use of purchased product or through any e-mail feature, comments in blogs etc. 
You understand and agree:

  1. To provide true, accurate, current and complete information about yourself / your business entity including but not limited to your address for delivery of products, as prompted by this Website’s registration form (such information being the “Registration Data”);

  2. To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if TLV has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the Terms and Conditions, TLV has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to this Website, without any further obligations; and

  3. To allow and you hereby authorise TLV to use Your Information and Comments, as may be required from time to time, in relation to fulfilling its obligations under the Terms and Conditions and/or under applicable law.

Credit Card / Debit Card/ Net banking Details

Please note that the net banking/ credit card/ debit card payment gateway is maintained, operated and processed by Paytm, the payment gateway. You agree and acknowledge that TLV bears no responsibility for payment made by credit card/ debit card/ net banking to purchase products on this Website. TLV is not liable for any actions under this payment mechanism.

You agree, understand and confirm that the credit card/debit card/ net banking details provided by you for availing of the Service on this Website shall be correct and accurate and you shall not use the credit card/ debit card/ net banking account which is not lawfully owned by you, i.e. in a credit card/ debit card/ net banking transaction, you must use your own credit card/ debit card/ net banking account. You further agree and undertake to provide the correct and valid credit card/ debit card/ net banking account details to TLV. Your credit card/debit card / net banking account details shall not be utilized and shared by TLV with any of the third parties unless required for fraud verifications or by law, regulation or court order. TLV shall not be liable for any debit card/ credit card/ net banking fraud. The liability for use of a debit card/ credit card/ net banking fraudulently shall be on you and the onus to “prove otherwise” shall be exclusively on you. 

Fraudulent / Declined Transactions

Without prejudice to TLV’s rights under law, TLV reserves the right to recover from you, inter alia, the cost of goods, collection charges, lawyers fees and any other charges that are borne by or are likely to be borne by TLV due to your use of a credit card/ debit card/ net banking account, the Service and/or this Website fraudulently. In such an event, TLV reserves the right to initiate legal proceedings against you for fraudulent use of this Website and any other unlawful acts or acts or omissions in breach of the Terms and Conditions. You hereby indemnify TLV against any costs, damages, claims or other demands in relation to violation of any of your obligations under the Terms and Conditions. 

Pricing and Availability

All products and information displayed on this Website constitute an “invitation to offer”. Prices and availability of the products are subject to change without notice. The prices of the products mentioned on the Website may differ from the prices of the products that are available in the stores. Taxes, delivery charges and any other charges and levies which may become applicable from time to time shall be payable by you. 

TLV has taken due care to ensure accurate product and pricing information on this Website. However, there may be pricing or typographical errors. TLV does not and cannot confirm the price or availability of a product until after you place an order on this Website. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, TLV shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that a product is incorrectly priced, TLV may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. 

Your order shall be debited to your credit card / debit card/ net banking account and duly notified to you by e-mail that the payment has been processed, without prejudice to the right of TLV to accept or reject the offer. If TLV has to cancel the order after it has processed the payment, the said amount will be refunded to you in accordance with TLV’s Orders and Returns’ Policy.

You will be solely responsible for payment of any taxes and charges applicable to you. 

Electronic Communications

When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that you will update your e-mail address and other contact details regularly. If TLV is desirous of sending a communication by e-mail, it shall send it to your e-mail address available in its records and it shall be deemed to have been received by you once it is reflected as sent in the outbox of TLV’s e-mail ID. 

You agree and confirm

1. That in the event that you are unable to receive the product on account of an inaccuracy or mistake by you (i.e., including but not limited to you providing us with a wrong name or address or any other wrong information) and any inconvenience or delay that ensues as a result of such mistake, it shall not be TLV’s liability and the losses incurred by TLV as a result of such inaccuracy or mistake, may be claimed from you including the cost of the courier agency and any other costs incurred by TLV

2. That you will use the Service rendered by TLV for lawful purposes only and comply with the Terms and Conditions, all applicable laws and regulations while using this Website and transacting on this Website.

3. TLV reserves the right to confirm and validate the information and other details provided by you at any point of time and shall have the right to use it for its internal purpose, for market analysis, consumer behavior studies etc. (except the credit card/debit card / net banking account details). If upon confirmation, your details are found not to be true (wholly or partly), TLV has the right in its sole discretion to reject the registration and debar you from using this Website without prior intimation whatsoever

4. That you are accessing this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website including in relation to usage of the product etc.

5. That before placing an order, you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description and the conditions detailed in the Orders and Returns’ Policy.

You shall not use this Website for any of the following purposes: 

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

  2. Transmitting material that encourages conduct that constitutes a criminal offence; results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

  3. Gaining unauthorized access to other computer systems.

  4. Interfering with any other person’s use or enjoyment of this Website.

  5. Breaching any applicable laws.

  6. Interfering or disrupting networks or web sites connected to this Website.

  7. Reproducing or distributing content, accessing content for unlawful use and/or selling the acquired content. Content shall include any content acquired from this Website, whether directly or through a link including intellectual property, whether protected under copyright, trade mark or not and whether registerable, registered or not, available and accessible on this Website, and includes the products sold on this Website.

  8. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of TLV.

  9. Accessing or trying to access any account other than Your Account.

  10. Threatening the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causing incitement to the commission of any cognizable offence or preventing the investigation of any offence or insulting any other nation.

Modification of the Terms and Conditions

TLV may at any time modify the Terms and Conditions without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on this Website address www.tiltstore.in. You should regularly review the Terms and Conditions and in the event the modified terms of the Terms and Conditions are not acceptable to you, you should discontinue using the Service and any other services offered on and/or through this Website. However, if you continue to use the Service, you shall be deemed to have agreed to accept and abide by the modified Terms and Conditions.

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the applicable laws of India. The courts at Bangalore, India shall have sole and exclusive jurisdiction in any proceedings arising out of the Terms and Conditions.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to TLV on or through this Website or otherwise disclosed, submitted or offered in connection with your use of this Website or purchase of the products (collectively, the “Comments”) shall be and remain TLV’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to TLV of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Thus, TLV owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. TLV shall be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. TLV is and shall be under no obligation: (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; and/or (3) to respond to any Comments. You agree that any Comments submitted by you to this Website shall not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and shall not cause injury to any person or entity, including TLV. You further agree that no Comments submitted by you to this Website shall be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. TLV may not regularly review your Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments. You grant TLV the right to use the name that you submit in connection with any Comments. You agree not to use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify TLV for and against all claims resulting from any Comments you submit. TLV takes no responsibility and assumes no liability for any Comments submitted by you or any third party. 

Copyright & Trademark

You agree and confirm that:

  1. Unless otherwise expressly stated, copyright, database right, product designs, patents on the products displayed on the Website and/or sold through the Website, and all other proprietary rights, title and interest in all material presented on this Website (including but not limited to the content, graphical images, text, video clips, reprographics, sounds, demos, patches and other files) (“IP”) is owned by and/or licensed to TLV or owned by and/or licensed to the manufacturer of the products and is or may be protected or covered by copyright, trade mark, intellectual property law and/or other proprietary rights.

  2. You shall not display, print or download extracts from this Website, whether for your personal or non-personal use, and you shall not commercialise any IP in any way.

  3. You shall not (whether directly or indirectly including through the use of any program) create a database in an electronic or other form by downloading and storing all or any part of the pages from this Website.

  4. Unless with our prior permission, no part of this Website shall be reproduced or transmitted to or stored in any other website, nor shall any of its pages or part thereof be disseminated in any electronic or non electronic form.

  5. Nothing on this Website or your use of the Service shall be construed as conferring on you or any party, any licence or other rights under the intellectual property or other proprietary rights of TLV, the manufacturer of the products and/ or any third party, whether implied or otherwise.

  6. TLV bears no responsibility for claims relating to infringement of any intellectual property rights in relation to the products and/or their content.

  7. References on this Website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply TLV’s endorsement, sponsorship or recommendation of the third party, information, product or service. TLV is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.


TLV is committed to ensuring timely delivery and adhering to the highest standards of quality. We ship through premier courier services throughout the week, except on Saturday, Sunday and public holidays (“Working Days”). TLV does not undertake international order delivery. Unless otherwise specified by TLV, the delivery of the products will be to the delivery address as mentioned in the Registration Data within 7 (seven) Working Days except for the state of Jammu and Kashmir and the north-east region of India, the delivery time of which will be more than 7 (seven) working days (as intimated by TLV). Orders once processed and shipped can be tracked using the consignment/tracking number on the delivery agency’s website. An e-mail is sent to the customer after the order is shipped with this tracking number along with the delivery agency’s information. For any delivery and payment related queries please contact our customer care executives at info@tlvsolutions.com or call us at 080-41508382 on Working Days between 9.30 A.M. to 6.30 P.M.

Exchange/return of the products sold through the Website shall be governed by the terms and conditions of the Orders and Returns’ Policy.

Objectionable Material

You agree to use this Website and the Service at your sole risk and that to the fullest extent permitted under applicable law, TLV shall have no liability to you for the Service that may be deemed offensive, indecent, or objectionable to you.


By accessing this Website, you agree to defend, indemnify and hold harmless TLV, its employees, directors, officers, agents and successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to TLV or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms and Conditions or arising out of your violation of any applicable laws, regulations including but not limited to infringement of intellectual property rights, non-payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, delay, misrepresentation or misinformation, loss. This clause shall survive the expiry or termination of the Terms and Conditions.


TLV may, at its sole discretion, terminate your registration or restrict your access to certain parts of the Service, if there is an indication that you have breached any of the Terms and Conditions or for any reasons stated elsewhere in the Terms and Condition. Such termination shall be without any liability to TLV. TLV’s right to any Comments and/or Your Information shall survive any termination. Any such termination shall not cancel your obligation to pay for the product(s) already ordered from this Website or affect any liability that may have arisen on you under the Terms and Conditions. 

Consequent to termination, you shall not access this Website or the Service rendered hereunder unless otherwise agreed or permitted by TLV in writing.

Limitation of Liability and Disclaimers

This Website and the products are provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of this Website and the products. While TLV tries to ensure that products included on this Website are correct, reputable and of high quality, it cannot accept responsibility if this is not the case and therefore, shall not be responsible. The contents and description in relation to each product is limited to the information provided on the Website. We are not liable for damaged goods, injuries resulting from any products and/or the products. Similarly, TLV shall, in no event, be liable for claims relating to infringement of any intellectual property rights in relation to the products, whether by you or any third party. TLV shall not be responsible in any manner whatsoever for any damage, errors or omissions or for the results obtained from the use of such products or for any technical problems you may experience with this Website. TLV shall not be liable in any form or manner whatsoever for the products and the intellectual property rights in relation to the products on this Website. This disclaimer constitutes an essential part of the Terms and Conditions. 

To the fullest extent permitted under applicable law, TLV shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with this Website, the Service, the use of the products or the Terms and Conditions. Without prejudice to the generality of the foregoing, you agree that the total maximum liability of TLV to you for all liabilities arising out of the Terms and Conditions, use of this Website, the Service and/or the products, whether in tort or contract is limited to the value of the product purchased by you. 

Website Security

You are prohibited from violating or attempting to violate the security of this Website, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to this Website, overloading, “flooding,” “spamming,” “mail bombing” or “crashing”. Violations of system or network security may result in civil or criminal liability. TLV will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from TLV on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement

If any part of the Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect. Unless otherwise specified herein, the Terms and Conditions constitute the entire agreement between you and TLV. TLV’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Order of Priority

If there is any conflict between these terms and conditions and the Privacy Policy or the Orders and Returns’ Policy, the provisions of these terms and conditions shall prevail. However, where there are additional terms and conditions specifically provided for a particular product, such additional terms and conditions shall, unless they conflict with the Terms and Conditions, be deemed to be applicable. 

Personal Data 

The Privacy Policy and additional provisions in these terms and conditions govern the use of your personal data.

Force Majeure

In the event that TLV is unable to perform any of its obligations under the Terms and Conditions due to reasons beyond its control such as downtime of servers, viruses, terrorist activity, labour / employee disturbance, strike, war or other violence, any law, or regulation, or any act or condition whatsoever beyond the reasonable control of TLV, it shall not be held liable for any delay or adverse effect caused due to the occurrence of such an event. 

Payment Methods

- Credit / Debit Cards

- Offline Payments

- Paytm